Quality Survey
Name of the Company filling the form
  scarce insuff. suff. good excellent
1 2 3 4 5
1   SERVICE QUALITY
  1.1 Telephone line availability
  1.2 Operator (kindness and fast sorting)
  1.3 Products catalogue
  1.4 Telephone contacts (kindness and helpfulness)
  1.5 Commercial support for products choice
  1.6 Technical competence
  1.7 Answering speed
  1.8 Sending offer timing
  1.9 Sending order confirmations timing
  1.10 Agents service
  1.11 Claim resolution quickness
2   PRODUCT QUALITY
  2.1 Product range
  2.2 Product technological contents
  2.3 Product quality
  2.4 Price/quality ratio
  2.5 Packaging quality
3   DELIVERIES
  3.1 Delivery time
  3.2 Respect of delivery dates
  3.3 Flexibility (delivery of urgent orders)
  3.4 Shipments
  3.5 Administrative practices
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